FAQ

BORA. creates functional accessories for people who live and breathe ball sports. Our collection includes the Bora Bag, a dedicated sports bag designed to keep your ball separate from your other gear, Bora Hats, and Bora Bracelets featuring our signature brand symbols.

The Bora Bag is designed for football, volleyball, footvolley and other ball sports. Its dedicated ball compartment fits a size 5 ball, while separate storage areas help keep your clean essentials apart from wet or dirty gear.

The Bora Bag is made with water- and sand-resistant fabric, designed for beach days, outdoor training and everyday sports use. While the fabric helps protect your belongings from moisture and sand, the bag should not be submerged in water.

The Bora Bag measures approximately 45 cm high, 30 cm wide and 15 cm deep. It also features an adjustable crossbody strap for comfortable carrying.

Each bracelet features one of our three signature symbols, representing versatility, strength and motion. Together, they reflect the spirit and values behind BORA.

All orders placed through the BORA. online store are processed and charged in Israeli New Shekels (ILS / ₪), regardless of your location or the currency displayed while browsing the website.

At checkout, product prices and your order total will be displayed in Israeli New Shekels. Your payment will be processed in ILS.

For your convenience, our website may display estimated prices in different currencies, including US dollars (USD), euros (EUR), British pounds (GBP) and Israeli New Shekels (ILS).

Prices displayed in currencies other than ILS are provided for reference and informational purposes only. They are calculated using an estimated exchange rate and are intended to help international customers understand the approximate value of our products in their preferred currency.

These converted prices are not the final transaction amounts and may differ from the amount ultimately charged by your bank or payment provider.

BORA. processes payments exclusively in Israeli New Shekels (ILS). For this reason, the checkout displays your order total in ILS, even if you selected or viewed another currency while browsing the website.

Please review the final order total in ILS before completing your purchase.

If your payment card or bank account uses a currency other than ILS, your bank, card issuer or payment provider may convert the transaction into your local currency.

The exchange rate applied may differ from the estimated rate displayed on our website. Your bank, card issuer or payment provider may also charge foreign transaction fees, currency conversion fees or other applicable charges.

These fees, if any, are determined by your bank, card issuer or payment provider and are not charged or controlled by BORA. We recommend checking with your provider for information about applicable exchange rates and fees before placing your order.

The amount shown in your local currency may differ from the estimated converted price displayed while browsing because your bank or payment provider may apply its own exchange rate and fees when processing the transaction.

The amount charged by BORA. is in ILS. Any conversion into another currency, including the exchange rate and any associated fees, is handled by your bank, card issuer or payment provider.

BORA. ships within Israel and internationally. Available shipping methods and shipping costs depend on your destination and will be displayed at checkout.

Orders within Israel are delivered within an estimated 5–7 business days. Orders placed on weekends or Israeli public holidays are processed on the next business day.

International delivery times depend on your destination and the shipping method selected at checkout. Order preparation and carrier pickup generally take 1–3 business days.

• ECO POST — Standard Shipping: Estimated transit time is 7–15 business days after handover to the carrier, depending on the destination, plus an additional 1–3 business days for order preparation and carrier pickup. The estimated transit time for your destination is displayed at checkout.
• EMS — Express Shipping: Approximately 3–5 business days after handover to the carrier, plus an additional 1–3 business days for order preparation and carrier pickup.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, public holidays and local delivery conditions.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Customers are responsible for applicable charges unless otherwise stated at checkout. We recommend checking your local import regulations before placing an order.

Request an order cancellation (opens an email draft; please complete and send it).

To request a return or order cancellation, contact us at bora.il.official@gmail.com. Include your order number and a description of your request. Our team will provide instructions on the next steps.

Please see our Returns & Refunds Policy for information about timeframes, conditions and cancellations, including the separate sections for customers in Israel and the European Union.

Return shipping costs may be the customer’s responsibility, depending on the reason for the return and applicable consumer protection laws. Please contact us before sending an item back.

Once your return has been received and approved, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and bank. Refunds will be processed in accordance with the original transaction and applicable payment processing rules. Any currency conversion or fees applied by your bank or payment provider are outside BORA.’s control.

We’re sorry if something isn’t right with your order. Please contact us at bora.il.official@gmail.com with your order number and photos of the issue. Our team will review the case and help you with the next steps.

For questions about our products, orders, payments, shipping or returns, contact us at:

Email: bora.il.official@gmail.com

WhatsApp: Message our team for assistance.