Refund policy
Last updated: October 18, 2026
Returns and Order Cancellations
BORA. complies with applicable consumer protection laws. Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer rights.
Cancellation and return rights may vary depending on the customer’s location, the transaction and the applicable law.
Request an order cancellation (opens an email draft; please complete and send it).
Customers in Israel
Eligible consumers may cancel a distance-selling transaction within the period prescribed by the Israeli Consumer Protection Law and its regulations. For eligible product purchases, the cancellation period is generally 14 days from the date of the transaction or receipt of the transaction disclosure document, whichever is later, subject to applicable legal requirements and exceptions.
Additional cancellation rights or extended periods may apply to certain eligible consumers under Israeli law.
To request a cancellation, contact us at bora.il.official@gmail.com or via WhatsApp at +972-54-957-8535. Please include your full name, order number and the information required to identify the transaction. Where required by law, you may need to provide your Israeli identification number.
You may also submit a cancellation request through any other cancellation method required by applicable law.
Where permitted by law, a cancellation fee may apply, subject to the statutory limits. No cancellation fee will be charged where prohibited by law, including qualifying cases involving a product defect, non-conformity or failure to deliver as agreed.
Where required by law, refunds will be made within the applicable statutory timeframe.
Customers in the European Union
Where EU consumer protection law applies, consumers generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, notify us of your decision to withdraw within the applicable period. You may contact us by email or WhatsApp using the contact details provided in this policy.
Unless otherwise required by law, goods must be sent back within 14 days after notifying us of the withdrawal.
Refunds will be made in accordance with applicable law. Where required, the refund includes the price paid for the goods and the cost of the least expensive standard delivery option offered by us. Additional charges paid for a more expensive delivery option may not be refundable where the law permits.
Unless otherwise required by law, customers may be responsible for the direct cost of returning goods when exercising a change-of-mind withdrawal right, provided this responsibility was properly disclosed before purchase.
Consumers may have additional rights under the laws of their country of residence.
Condition of Returned Products
Where permitted by applicable law, we ask customers to return products with their original packaging and included accessories, where reasonably possible.
Customers may inspect and handle products to the extent permitted by applicable law. Opening packaging or handling a product does not automatically remove a statutory cancellation right.
Where applicable law permits a deduction because a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, any deduction will be assessed in accordance with that law.
Products that are defective, damaged on arrival or not as described remain subject to the customer’s applicable statutory rights.
Sale Items and Discount Codes
Products purchased on sale or using a discount code are subject to the same mandatory statutory cancellation, refund and consumer protection rights as other products.
Any additional voluntary return or exchange benefit offered by BORA. will be communicated separately and will not limit rights provided by applicable law.
Return Shipping and Refunds
To start a return, cancellation or refund request, contact:
Email: bora.il.official@gmail.com
WhatsApp: +972-54-957-8535
Please include your order number and a description of your request. We will provide the applicable return instructions and return address.
Unless applicable law provides otherwise, customers are responsible for the direct cost of returning products when cancelling for personal reasons. Where the law requires the seller to bear return costs, including qualifying cases involving defective or incorrect products, we will comply with those requirements.
We recommend using a tracked shipping service and retaining proof of postage until the return has been completed.
Refunds will be made using the original payment method unless otherwise agreed with the customer or required by law.
Refunds will be issued within the timeframe required by applicable law. The time taken for funds to appear in the customer’s account may depend on the payment provider or bank.
Refunds will be processed in accordance with the original transaction and applicable payment processing rules. Since payments are processed in ILS, the amount credited in another currency may differ from the original estimated converted price due to exchange rates or fees applied by the customer’s bank, card issuer or payment provider. Any such conversion rates and fees are outside BORA.’s control, subject to applicable law.
Where a return is requested because a product is defective, damaged, incorrect or not as described, please contact us before sending the product back so we can explain the appropriate process.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, contact us at bora.il.official@gmail.com or via WhatsApp at +972-54-957-8535.
Please provide your order number, a description of the issue and photographs where helpful.
We will review the matter and arrange an appropriate remedy in accordance with applicable law. Depending on the circumstances and your statutory rights, the remedy may include repair, replacement, a price reduction or a refund.
Nothing in this policy limits any mandatory legal rights relating to defective, damaged, non-conforming or incorrectly supplied products.
Manufacturer Warranty
BORA. offers a 3-month manufacturer warranty against defects in materials and workmanship, starting from the date of purchase.
This manufacturer warranty does not cover damage caused by misuse, accidents, unauthorized modifications or ordinary wear and tear, to the extent permitted by applicable law.
To submit a warranty claim, email bora.il.official@gmail.com with your order number, a description of the issue and photographs where helpful.
We will assess the claim and inform you of the next steps. Remedies under this additional manufacturer warranty will be provided in accordance with its terms and applicable law.
The 3-month manufacturer warranty is an additional commercial warranty. It does not replace, limit or exclude any statutory rights or legal guarantees that apply to your purchase.
For consumers in the European Union, mandatory legal guarantees for defective or non-conforming goods generally apply for at least two years, subject to applicable law and any permitted national variations. These rights are separate from this 3-month manufacturer warranty.